Clinic Returns Policy

RETURNS 

All Sales Final. We only exchange goods if they are defective or damaged.

In circumstances where you consider a product defective or damaged, please contact us at 403-478-7005 within 48 hours of receipt of order with details of the products and defect/damage.

Measure and confirm sizes before ordering products, wrong sizes will not be a reason available for return.  If there is a discrepancy in size, please contact us with in 3 business days. 

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING.  

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchanges please contact us directly via email or phone.